Cleanni respects your privacy

Effective: September 27th, 2024

Cleanni (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our cleaning services in Lethbridge, Alberta, and surrounding areas.

1. Information we collect

We collect only the information necessary to provide and manage our services, including:

- Contact details (name, phone number, email, address).

- Service details (number of rooms, square footage, requested services, and other relevant property details).

- Employee/contractor information as required by Canadian law (e.g., payroll, WCB, CRA).

- Website data (form submissions, surveys, cookies, analytics data via Google Analytics and Smartlook).

- Communications (calls, emails, and SMS) for quality assurance and record-keeping.

2. How we collect information

We collect information when you:

- Submit a form or request through our website.

- Communicate with us by phone, text, or email.

- Provide details directly for scheduling, payment, or service delivery.

- We collect only the information you provide with your consent.

3. How We Use Information

We use your personal information to:

- Communicate with you about cleaning services.

- Schedule, manage, and complete appointments.

- Process payments securely (via trusted processors such as Stripe).

- Maintain accurate service history for quality, consistency, and dispute resolution.

- Improve our website and services through analytics.

- We do not sell or trade your personal information. Information is shared only with trusted employees or contractors, and only when relevant to their role.

4. Data Storage & Security

Data is stored in secure platforms such as HighLevel CRM, spreadsheets, and Stripe:

- We retain client records only as long as necessary to provide services, maintain service history, and protect against potential disputes.

- Communications (calls, emails, SMS) may be retained for quality assurance, service records, or dispute resolution but are not kept longer than reasonably necessary.

- Some data may be processed or stored outside Canada (e.g., by third-party providers such as Google Analytics, Stripe, or Smartlook), and may be subject to foreign laws.

- Access to personal information is limited to staff or subcontractors who require it for their work and who have agreed to confidentiality obligations.

5. Your Rights

You have the right to:

- Request access to the personal information we hold about you.

- Request corrections to your information.

- Request deletion of your information (note: deletion may prevent us from providing ongoing service or future bookings).

- To exercise these rights, contact us by emailing justingreenland@cleanni.ca

6. Third-Party Service

We use trusted third-party providers (e.g., Stripe, Google Analytics, Smartlook, HighLevel CRM) to help us operate. These providers may process personal information on our behalf but are bound by their own privacy and security practices.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the effective date.

8. Contact Us

If you have questions or concerns about your privacy, please contact us:

Cleanni
4609 Miners Rd West
Coalhurst, AB
Phone: +1-403-635-3640
Email: justingreenland@cleanni.ca